DK11 Privacy Policy – How We Protect Your Data

1. Who We Are

DK11 (referred to as "dk11", "we", "us" or "our" throughout this policy) is an online entertainment platform providing slots, live casino games, crash games, and sports betting including cricket, PSL, T20 internationals and football. The platform is accessible via the dk11 website and the dedicated mobile app available for Android and iOS.

This Privacy Policy governs the collection, use, storage and protection of personal data belonging to registered users and visitors of the dk11 platform. DK11 is the data controller responsible for your personal information. For any privacy-related queries, our contact is [email protected].

This policy should be read alongside our Terms and Conditions, which form part of the overall agreement between you and dk11. Our Responsible Gaming policy also references certain data handling practices specific to player protection tools.

2. What Personal Data We Collect

DK11 collects only the data that is necessary to operate your account, process your transactions, verify your identity and improve the platform experience. Below is a clear breakdown of what is collected:

Identity & Registration Data

• Full name as it appears on your CNIC
• Date of birth (to verify you are 18 or above)
• CNIC number and a copy of your CNIC document
• Selfie photograph for facial matching during KYC verification
• Pakistani mobile number used for account registration and verification
• Email address (if provided)

Account & Activity Data

• Username and encrypted account password
• Login history including timestamps and IP addresses
• Betting history, game session records and transaction logs
• Bonus usage, wagering activity and promotion participation records
• Responsible gaming settings such as deposit limits and session reminders you have configured

Device & Technical Data

• Device type, model and operating system version
• Browser type and version
• IP address and approximate geographic location derived from it
• App version when using the dk11 mobile app

Communication Data

• Records of your communications with dk11 customer support
• Feedback and survey responses you choose to submit

3. How We Collect Your Data

DK11 collects your personal data through the following channels:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account profile, you provide data directly to us.
• Automated collection: When you use the dk11 website or mobile app, certain data is collected automatically — including your IP address, device identifiers, session duration, pages visited and in-app navigation patterns.
• Cookies and similar technologies: The dk11 website uses cookies to remember your preferences, maintain your login session and understand how players use the platform. See Section 9 for full details on cookies.
• Third-party payment processors: When you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, the payment processor confirms transaction details to dk11 to credit or debit your account. DK11 does not receive your full payment credentials — only transaction references and amounts.
• Fraud detection systems: Our platform uses automated risk detection tools that analyse behavioural patterns to identify potential fraud, account sharing or money laundering activity.

4. How We Use Your Personal Data

DK11 uses your personal data for the following purposes. We only use your data in ways that are proportionate to what is needed for each purpose:

5. Payment Data & Financial Transactions

All transactions on dk11 are processed in PKR (Pakistani Rupees). We support JazzCash, Easypaisa, Raast, bank transfer and select debit or credit cards. Here is how payment data is handled:

• When you initiate a deposit via JazzCash or Easypaisa, you are redirected to or interact with that provider's secure interface. DK11 receives only a transaction confirmation reference and the amount — not your mobile wallet PIN or full account credentials.
• For bank transfers, dk11 receives the sender account name and amount for reconciliation. Full bank account details beyond what is necessary for processing are not stored on dk11 servers.
• Withdrawal destinations are verified to match the name on your dk11 account. This is a fraud prevention measure, not a data retention practice beyond what is needed.
• All payment transaction records are retained for a minimum period to satisfy financial record-keeping obligations. See Section 8 for retention timelines.
• DK11 does not store full payment card numbers on its servers. Card transactions are processed through PCI-DSS compliant payment gateways.

If you believe a transaction on your account was not authorised by you, contact support immediately at [email protected] with your account username and the approximate transaction details.

6. Sharing Your Personal Data

DK11 does not sell, rent or trade your personal data to third parties for commercial purposes. Your data may be shared only in the following limited and necessary circumstances:

• Game providers: Third-party game providers such as Pragmatic Play, Evolution and others receive session data necessary to load and operate their games within the dk11 platform. They do not receive your identity documents or payment details.
• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive only the transaction data required to complete your deposit or withdrawal. Each processor operates under its own privacy and data protection policy.
• Identity verification services: DK11 uses secure KYC technology partners to verify your CNIC and selfie. These partners process your documents solely for verification and are bound by strict data handling agreements.
• Fraud prevention partners: Anonymised risk signals may be shared with fraud detection services to protect the platform and its players. No directly identifiable information is disclosed in this context.
• Legal and regulatory obligations: DK11 may disclose personal data where required to do so by a valid legal process, court order, or other lawful obligation. We will notify affected users where we are legally permitted to do so.

All third parties who process personal data on behalf of dk11 are contractually required to handle that data securely and only for the specified purpose. DK11 does not permit these partners to use your data for their own independent marketing or commercial purposes.

7. How We Protect Your Data

DK11 applies a layered approach to data security to protect your personal information from unauthorised access, loss, alteration or disclosure:

• Encryption in transit: All data exchanged between your device and the dk11 platform is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar as confirmation.
• Encryption at rest: Sensitive data stored on dk11 servers — including identity documents and financial records — is encrypted at rest using industry-standard encryption protocols.
• Password security: Account passwords are hashed using secure one-way algorithms. DK11 staff cannot read your password. If you forget it, a reset process is required — there is no retrieval of the original.
• Access controls: Access to personal data within dk11's systems is restricted to staff members who genuinely need it for their role. All internal access is logged and reviewed.
• Two-factor authentication: DK11 supports additional login verification for accounts where it has been enabled. We strongly recommend activating this from your account settings.
• Regular security reviews: The dk11 platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

8. How Long We Keep Your Data

DK11 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and financial record-keeping obligations. The following general retention periods apply:

• Account data: Retained for the duration of your account's existence. If you close your account, core identity and transaction records are retained for a minimum of five years for compliance purposes.
• KYC documents (CNIC, selfie): Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: Financial transaction logs are retained for a minimum of five years from the date of each transaction.
• Support communications: Records of your interactions with dk11 support are retained for three years from the date of the last communication, unless a longer retention period is required in connection with an ongoing dispute or investigation.
• Technical and session data: IP address logs and session data are retained for up to 12 months for security and fraud detection purposes, after which they are deleted or anonymised.
• Anonymised analytics data: Aggregated, non-identifiable usage data may be retained indefinitely for platform improvement purposes. This data cannot be used to identify individual players.

Once a retention period expires and there is no legal basis for continued storage, data is securely deleted or anonymised in a manner that prevents reconstruction.

9. Cookies & Tracking Technologies

The dk11 website uses cookies and similar local storage technologies to operate correctly and to improve your experience. Here is a plain-language breakdown of what is used and why:

• Essential cookies: These are strictly necessary for the platform to function. They maintain your login session, remember your language preference and ensure the correct version of the site is served to your device. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your in-site preferences such as display settings and game filters so you do not have to re-configure them on each visit.
• Analytics cookies: DK11 uses anonymised analytics to understand how players navigate the platform — which pages are visited most, where users drop off, and which features are most used. This data informs platform improvements. No personally identifiable data is included in these analytics.
• Security cookies: Short-lived cookies used to protect against cross-site request forgery (CSRF) and similar web security threats.

DK11 does not use third-party advertising cookies or tracking pixels from social media networks. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform normally.

10. Your Data Rights

As a dk11 player, you have the following rights regarding your personal data. To exercise any of these rights, send a request to [email protected] with your account username and the specific right you wish to exercise. Requests are handled within 15 business days.

11. Children & Minors

DK11 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that you are 18 or above, and identity verification via CNIC is used to enforce this requirement.

If DK11 becomes aware that an account has been created by or on behalf of a minor, that account will be closed immediately. Any deposits associated with the account will be handled in accordance with our Terms and Conditions. If you believe a minor has registered on dk11 using your or someone else's details, please notify us immediately at [email protected].

Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. DK11 does not bear responsibility for access by minors that results from shared devices or credentials being left accessible.

12. Changes to This Privacy Policy

DK11 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made:

• Registered players will be notified via their registered mobile number or email address at least 7 days before the updated policy takes effect.
• The "Last updated" date at the top of this page will be revised with each update.
• Continued use of the dk11 platform after an updated Privacy Policy comes into effect constitutes your acceptance of the changes.
• If you do not agree with an updated policy, you may close your account before the effective date without penalty. Outstanding withdrawals will be processed normally.

For minor clarifications that do not change the substance of how your data is used, the policy may be updated without advance notice. We recommend bookmarking this page and checking it periodically if you are an active player.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please contact the DK11 privacy team directly:

• Email: [email protected]
• Subject line for data requests: "Privacy Request – [Your Username]"
• Response time: Within 15 business days for formal data rights requests; general queries are usually answered within 2–4 hours
• Support hours: 24 hours a day, 7 days a week

When submitting a data rights request, please include your registered mobile number and account username so we can locate your record promptly. For security reasons, we may ask you to confirm your identity before processing certain requests such as access or erasure.